Client: Hotel, Pattaya
Sector: Hospitality Technology, Guest Services
Summary:
ATODE implemented an automated food and parcel delivery locker system for a busy hotel in Pattaya. When delivery riders arrive, they’re directed by reception to the locker unit. They place the items inside, scan a QR code, and receive a unique PIN. This PIN is sent to the guest via the food delivery app or messaging platform. The guest can retrieve the item at their convenience by entering the PIN—without any staff interaction.
Client Impact:
- Greatly reduced reception workload by eliminating the need to manage deliveries manually
- Improved guest satisfaction by offering secure, contactless, 24/7 pickup access
- Prevented misplaced or misdelivered items, enhancing operational control and accountability
- Increased efficiency during peak delivery times, especially for large hotels handling multiple orders
- Added a modern, tech-savvy amenity to the property, boosting its appeal to younger, digital-first travellers